Why can't I use TOM Points on my TOM Shop order?

Some products cannot be discounted with TOM Points. In this case, you will see a warning in red text on the actual Product Page and your Checkout page (under the product’s price) stating that you cannot use TOM Points. The TOM Points entry space will also not be displayed in Step 3 of the Checkout page. If this section does not exist, it means you likely have an item in your cart not discountable with TOM Points.

Note: If you are purchasing select items such as figures/clearance items which cannot be purchased with TOM Points, or if you are trying to purchase TOM Subscriptions, which cannot be used with TOM Points at this time, this section will not show up on your page.