"I think my shipment might have been delayed due to COVID", "Where is my TOM Surface mail shipment?", and other questions

If you feel like your shipment has been affected by shipping delays, you might find one of the following FAQs useful.

• Available Shipping Methods From Our Japan Warehouse During COVID-19
• My shipment says "shipping method unavailable". What does this mean?
• What is TOM Surface Mail?
• My order says "Order Placed". What does this mean?
• My shipment only says "Shipped" but doesn't have a tracking number. Has it shipped?
• "I missed my shipping survey! What now?" and other questions about our shipping method surveys

We invite you to take a look at these FAQs if you think the answer to your question might be found in one of the above articles.